At Hemmingbird, we are proud of our unique hand made homewares and are dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

SHIPPING AND DELIVERY

Shipping is calculated once an order has been placed at the checkout. Where an order includes a number of products from different product groups, the highest shipping rate applies once to the entire order. Orders over $100 will receive free shipping. We endeavour to process all orders within 2-3 business days. We use standard tracked courier with a flat rate for non-rural New Zealand addresses and an additional surcharge for rural addresses. All orders will receive a tracking number from the courier company. Orders are not shipped on weekends or holidays. Please allow additional days in transit for rural addresses. If there will be a significant delay in the shipment of your order, we will contact you via email.

PAYMENT AT HEMMINGBIRD

Payment at Hemmingbird is by off-line bank transfer. Once you have placed your order, you will receive Hemmingbird's bank account details so that you can pay for your order via internet banking. Please use your order name and number as payment references. Once payment has been cleared, your order will  be despatched.

OUR RETURN POLICY

We do not have to provide a refund if you have changed your mind about a particular purchase, so pIease choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. If products supplied to you are damaged or faulty, please contact us as soon as possible via our contact page or email emma@hemmingbird.co.nz. A return address will be supplied to you by email. Please return the product in it's original condition within 14 days of receipt, indicating your reason for return and including your preferred action (replacement or refund) and a copy of your order receipt. We will assess your return request, and if appropriate, replace or refund your purchase by bank transfer. Hemmingbird is not liable for the loss of a returned item. We recommend that you return your item using registered mail or tracked courier.

 

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