POLICIES AT HEMMINGBIRD

Things You Need to Know

At Hemmingbird, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

PAYMENT AT HEMMINGBIRD

Our Details

Payment at Hemmingbird is by bank transfer. Once you have placed your order, the confirmation email you receive will contain Hemmingbird's bank account details so that you can pay for your order directly via internet banking. Please use your order name and number as payment references. Once payment has been cleared, your order will be despatched.

 

SHIPPING AND DELIVERY

How We Do It

We use standard tracked courier with a flat rate for all New Zealand. Where an order includes a number of products from different product groups, the highest shipping rate applies once to the entire order. We endeavour to process all orders within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for rural addresses. If there will be a significant delay in the shipment of your order, we will contact you via email.

 

OUR RETURN POLICY

The Small Print

If products supplied to you are damaged or faulty or are not the products you ordered, please contact us as soon as possible via our contact page or email emma@hemmingbird.co.nz. We will refund or exchange products that were damaged or faulty at the time of supply to you. Please return the product in the original condition within 14 days of receipt, indicating your reason for return including your preferred action (replacement or refund) and a copy of your receipt. We will assess your return request, and if appropriate, replace or refund your purchase using the original payment method. All returns should be sent with supporting documentation in original or appropriate packaging. A return address will be supplied to you by email. Hemmingbird is not liable for the loss of a returned item. We recommend that you return it using registered mail or courier.

 
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